门诊医疗质控重点指标的构建与实践

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Abstract Objective Find out the key links that affect the quality of outpatient medical care, in order to improve the quality of outpatient medical care and patient satisfaction.Methods Through literature research and expert interviews, a consultation questionnaire was formed, and the Delphi method was used to construct the key indicators of medical quality control for outpatient doctors. The practice was carried out by extracting the relevant data of hospital HIS system and the survey results of mobile terminal satisfaction.Results The recovery rate of the two rounds of expert correspondence is 100%, and the expert authority coefficient is greater than 0.7. After screening, the key index system for quality control of outpatient physicians includes 3 first-level indicators and 12 second-level indicators. The Cronbach's alpha of the index questionnaire survey is 0.728. From the practice results of the indicator system, the appointment registration rate increased by 29.09%, the proportion of essential drugs increased by 2.75%, the printing rate of outpatient medical records increased by 28.28%, and the qualified rate of attendance and patient satisfaction were significantly improved.Conclusions The constructed key indicators of medical quality control are accurately positioned, strongly oriented, and the data can be quantified, which can improve the quality of outpatient medical care.

Key words： Outpatient doctor Medical quality Key indicators Construction principles Positioning standard

Received: 22 December 2022

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	Articles by authors
	HAO Xiaogang
	MA Yafei
	DU Fengxia
	LIU Yuqi

Cite this article:

HAO Xiaogang,MA Yafei,DU Fengxia等. Construction and practice of key indicators of medical quality control for outpatient doctors[J]. Med. J. Chin. Peop. Armed Poli. Forc., 2023, 34(5): 410-412.

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http://journal08.magtechjournal.com/Jwk_wjyx/EN/ OR http://journal08.magtechjournal.com/Jwk_wjyx/EN/Y2023/V34/I5/410

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