Construction and practice of key indicators of medical quality control for outpatient doctors
HAO Xiaogang1, MA Yafei2, DU Fengxia3, LIU Yuqi2
1. Inpatient and Medical Record Management Department, 2. Outpatient Department, The Fifth Medical Center of PLA General Hospital,Beijing 100039,China; 3. Department of Pharmacy, Medical Supplies Center, PLA General Hospital, Beijing 100039,China
Abstract：Objective Find out the key links that affect the quality of outpatient medical care, in order to improve the quality of outpatient medical care and patient satisfaction.Methods Through literature research and expert interviews, a consultation questionnaire was formed, and the Delphi method was used to construct the key indicators of medical quality control for outpatient doctors. The practice was carried out by extracting the relevant data of hospital HIS system and the survey results of mobile terminal satisfaction.Results The recovery rate of the two rounds of expert correspondence is 100%, and the expert authority coefficient is greater than 0.7. After screening, the key index system for quality control of outpatient physicians includes 3 first-level indicators and 12 second-level indicators. The Cronbach's alpha of the index questionnaire survey is 0.728. From the practice results of the indicator system, the appointment registration rate increased by 29.09%, the proportion of essential drugs increased by 2.75%, the printing rate of outpatient medical records increased by 28.28%, and the qualified rate of attendance and patient satisfaction were significantly improved.Conclusions The constructed key indicators of medical quality control are accurately positioned, strongly oriented, and the data can be quantified, which can improve the quality of outpatient medical care.
郝晓刚, 马亚飞, 杜凤霞, 刘玉琦. 门诊医疗质控重点指标的构建与实践[J]. 武警医学, 2023, 34(5): 410-412.
HAO Xiaogang, MA Yafei, DU Fengxia, LIU Yuqi. Construction and practice of key indicators of medical quality control for outpatient doctors. Med. J. Chin. Peop. Armed Poli. Forc., 2023, 34(5): 410-412.
2023, Vol. 34 
