某三级医院预约挂号爽约情况及其原因调查

Abstract
Figure/Table
References
Related Citation (9)

Download: PDF (532 KB) HTML (1 KB)
Export: BibTeX | EndNote (RIS)

Abstract Objective To analyze the reasons why patients fail to keep appointments with doctors in order to take related countermeasures to prevent the waste of medical resources and continue to improve the management and service level of out-patients.Methods Information on patients who failed to keep an appointment with the doctor in the fourth quarter of 2016 was retrieved. Data on personal basic information, ways of making an appointment, categories of selected doctors, the number of days before the appointment was statistically analyzed using software SPSS23.0 and chi-squared test. The reasons patients failed to keep an appointment in a week in 2017 were investigated via a telephone of the hospital.Results There were a total of 15,207 appointments with doctors and 2,654 cases of breaking an appointment in the fourth quarter of 2016. The rate of breaking an appointment was 17.45%, and was significantly different between different ways of making an appointment, categories of selected doctors and the numbers of days until the appointment. 283 people were investigated on the telephone and 251 replied. People failed to keep an appointment with the doctor for different reasons. Conclusions Hospitals and patients should make joint effort to maintain the efficiency of appointments. A hospital should formulate customized service measures, adjust the allocation of resources properly and improve the service quality of appointments.

Key words： medical service appointment rate of breaking an appointment

Received: 02 October 2017

ZTFLH:

R197.323

	Service

	E-mail this article
	Add to my bookshelf
	Add to citation manager
	E-mail Alert
	RSS
	Articles by authors
	LIU Yuqi
	HAO Xiagang
	MA Yafei

Cite this article:

LIU Yuqi,HAO Xiagang,MA Yafei. Causes of appointment-breaking behavior in a tertiary hospital[J]. Med. J. Chin. Peop. Armed Poli. Forc., 2018, 29(2): 117-119.

URL:

http://journal08.magtechjournal.com/Jwk_wjyx/EN/ OR http://journal08.magtechjournal.com/Jwk_wjyx/EN/Y2018/V29/I2/117

[1]	北京市卫生局办公室.北京市卫生局关于进一步加强医师出诊管理改善预约挂号服务工作的通知[Z]. 2011.
[2]	单华桂,唐富琴.儿科门诊预约挂号爽约原因分析[J].医院管理论坛,2014,31(9):24-25.
[3]	白冰,张英莲. 医院预约挂号爽约相关因素调查分析[J].贵阳医学报,2011,36(3):310-311.
[4]	朱燕,薛颖芝.专家门诊预约挂号爽约原因分析与对策探讨[J].医院管理,2014,26(21):94-95.
[5]	夏菁,黄健.某专科医院普通门诊分时段预约挂号的探讨[J].中国医院管理,2017,37(2):37-38.
[6]	苗光磊.有医院预约挂号“黑名单”引发的合同思考[J].怀化学院报,2012,31(9):28-29.
[7]	王静成,毛向阳.公立医院实行预约诊疗服务的实践与思考[J].江苏卫生事业管理,2010,21(4):16-17.