Abstract: About the impact study of the manufacturing company service provision on the business performance of manufacturing companies, the existing literature emphasizes the service provision’s direct effect on firm performance. While the boundary conditions of ensuring the manufacturing companies service provision’s performance is not paid full attention. That is to say, what is the key situational variable to ensure the performance of manufacturing company. The study examined the moderating effect of strategic alignment and the socio-technical capability on the relationship between service delivery and business performance of manufacturing companies from the perspective of the manufacturing company service provision. The study found that strategic alignment and the socio-technical capability will strengthen the relationship between service delivery and business performance of manufacturing companies. Finally, the paper discussed the managerial implications on the social technology ability, and pointed out the limitation and the future direction.

摘要： 围绕制造企业服务提供与企业绩效的关系研究。现有文献强调了服务提供对企业绩效的直接效应，而对确保制造企业服务化绩效获得的边界条件没有予以充分的关注，即确保制造企业服务化绩效获得的关键情境变量是什么？本研究从制造企业服务提供的视角检验了组织战略一致性和社会技术能力对制造企业服务化绩效的调节影响。研究发现，制造企业服务化绩效的获得很大程度上依赖于组织战略一致性和社会技术能力的调节。论文最后讨论了研究发现的意义，并据此提出管理建议。

关键词: 制造企业服务提供, 战略一致性, 社会技术能力, manufacturing service provision, strategic alignment, the socio-technical capability