Abstract: Building ties with Knowledge-intensive business services has been an important path for manufacturing firms to obtain service innovation resources. But present literatures discuss little about how ties diversity influences the service innovation performance of manufacturing firms. This study uses a sample of 203 manufacturing firms in Chongqing to examine ties diversity with Knowledge-intensive business services and service innovation performance, and how boundary-spanning search experience moderates these relationships. The empirical research results show that there is an inverse U -shaped relationship between organizational ties diversity and service innovation performance，but geographical ties diversity has only a linear effect on service innovation performance, rather than providing evidence of a curvilinear effect．In addition, we also find that boundary-spanning search experience moderate the inverse U-shaped relationship between organizational ties diversity and service innovation performance, while boundary-spanning search experience only positively and significantly moderates the effect of geographical ties diversity on service innovation performance . These findings contribute to the existing literatures on manufacturing firms’ service innovation, and also have practical implication for Chinese manufacturing firms’ strategy to building appropriate ties diversity with Knowledge-intensive business services., Building ties with Knowledge-intensive business services has been an important path for manufacturing firms to obtain service innovation resources. But present literatures discuss little about how ties diversity influences the service innovation performance of manufacturing firms. This study uses a sample of 203 manufacturing firms in Chongqing to examine ties diversity with Knowledge-intensive business services and service innovation performance, and how boundary-spanning search experience moderates these relationships. The empirical research results show that there is an inverse U -shaped relationship between organizational ties diversity and service innovation performance，but geographical ties diversity has only a linear effect on service innovation performance, rather than providing evidence of a curvilinear effect．In addition, we also find that boundary-spanning search experience moderate the inverse U-shaped relationship between organizational ties diversity and service innovation performance, while boundary-spanning search experience only positively and significantly moderates the effect of geographical ties diversity on service innovation performance . These findings contribute to the existing literatures on manufacturing firms’ service innovation, and also have practical implication for Chinese manufacturing firms’ strategy to building appropriate ties diversity with Knowledge-intensive business services.

Key words: manufacturing firms&rsquo, service innovation

摘要： 与知识服务机构建立联结是制造企业获取服务创新资源的重要路径，多样化联结究竟会对制造企业服务创新绩效产生何种影响，是一个缺乏关注但亟待回答的问题。鉴于此，本文以重庆203个制造企业为样本，考察知识服务机构联结伙伴多样化、联结地域多样化对制造企业服务创新绩效的直接影响，并对跨界搜索经验的调节效应进行检验。研究结果表明：联结伙伴多样化对制造企业服务创新绩效具有倒U效应；联结地域多样化对制造企业服务创新绩效存在正向线性效应，但没有曲线效应；跨界搜索经验调节联结伙伴多样化和制造企业服务创新绩效间的倒U型关系；跨界搜索经验增强了联结地域多样化对制造企业服务创新绩效的正向影响，而曲线关系的调节效应未得到证实。本研究结论推进了组织间关系视角下的制造企业服务创新理论研究，为制造企业选择合适的知识服务机构联结多样性进行服务创新提供了启示。, 与知识服务机构建立联结是制造企业获取服务创新资源的重要路径，多样化联结究竟会对制造企业服务创新绩效产生何种影响，是一个缺乏关注但亟待回答的问题。鉴于此，本文以重庆203个制造企业为样本，考察知识服务机构联结伙伴多样化、联结地域多样化对制造企业服务创新绩效的直接影响，并对跨界搜索经验的调节效应进行检验。研究结果表明：联结伙伴多样化对制造企业服务创新绩效具有倒U效应；联结地域多样化对制造企业服务创新绩效存在正向线性效应，但没有曲线效应；跨界搜索经验调节联结伙伴多样化和制造企业服务创新绩效间的倒U型关系；跨界搜索经验增强了联结地域多样化对制造企业服务创新绩效的正向影响，而曲线关系的调节效应未得到证实。本研究结论推进了组织间关系视角下的制造企业服务创新理论研究，为制造企业选择合适的知识服务机构联结多样性进行服务创新提供了启示。