服务模块化与组织整合的匹配：对专业服务业知识编码化的影响

›› 2012, Vol. 30 ›› Issue (8): 1237-1245.

服务模块化与组织整合的匹配：对专业服务业知识编码化的影响

魏江,刘洋,赵江琦

浙江大学管理学院

收稿日期:2012-01-11 修回日期:2012-03-15 出版日期:2012-08-15 发布日期:2012-08-17
通讯作者: 刘洋

The Fit between Service Modularization and Organizational Integration: Implications for Knowledge Codification in Professional Service Firms

Received:2012-01-11 Revised:2012-03-15 Online:2012-08-15 Published:2012-08-17

摘要/Abstract

摘要： 服务模块化推动了企业知识显性化与个人知识结构化，进而推进了专业服务业的快速发展。现有研究并没有指出什么情境下模块化主要促进企业知识显性化，什么情境下主要促进个人知识结构化。本文基于知识创造理论，在专业服务业情境中探索了服务模块化与知识编码化的影响，以及组织整合对这一过程的调节作用。研究发现：专业服务业的层级整合会正向调节模块自律性与个人知识结构化的关系，而功能整合会负向调节模块自律性与企业知识显性化水平的关系。

Abstract: The modularization helps professional service firms develop by individual knowledge structuring and organizational knowledge explicitization. The paper explores how organization integration moderates this relationshipbetween service modularity and knowledge codification in Professionalservicefirms. The results show that the good fit between service modular improvement and operational organization integration will lead to a higher level of organizational knowledge codification, while the good fit of service interface unification and functional organization integration will lead to a lower level of individual knowledge codification.

中图分类号:

魏江刘洋赵江琦. 服务模块化与组织整合的匹配：对专业服务业知识编码化的影响 [J]. , 2012, 30(8): 1237-1245.