关键词: 复杂软件系统, 模糊前端, 客户创意知识, 知识获取, 情境交互

Abstract: The creativity process for fuzzy front end stage in the complex software system development needs a large number of knowledge. The knowledge including what customers own, and the co-created knowledge in the interaction process with development team, is important part of creativity knowledge for complex software system. In order to get customer creativity knowledge, this paper analyzes the connotation and types of customer creativity knowledge, and then builds customer knowledge acquisition model based on context interaction, explores the steps, methods and technology platform. This paper draws the conclusions that there are some significant advantages for integrating different methodologies including information technology, intelligent computing and social network system with context interaction, comparing to the traditional knowledge acquisition. It is extremely important to support customer creativity knowledge acquisition for the fuzzy front end in complex software system development process.

Key words: Complex Software System, Fuzzy Front End, Customer Creativity Knowledge, Knowledge Acquisition, Context Interaction