• 中国科学学与科技政策研究会
  • 中国科学院科技政策与管理科学研究所
  • 清华大学科学技术与社会研究中心
ISSN 1003-2053 CN 11-1805/G3

科学学研究 ›› 2018, Vol. 36 ›› Issue (10): 1857-1869.

• 技术创新与制度创新 • 上一篇    下一篇

创新还是社会责任? ——提升产品海外形象的关键

张思雪1,林汉川2,2,唐方成2   

  1. 1. 对外经济贸易大学
    2.
  • 收稿日期:2017-10-19 修回日期:2018-07-09 出版日期:2018-10-15 发布日期:2018-10-15
  • 通讯作者: 张思雪
  • 基金资助:

    国家自然科学基金重点项目;教育部哲学社会科学研究重大课题攻关项目

Innovation or Social Responsibility? The Key of Overseas Products Image

  • Received:2017-10-19 Revised:2018-07-09 Online:2018-10-15 Published:2018-10-15

摘要: 在发达国家市场提升产品的海外形象,创新和社会责任哪个更重要?本文基于来自26个发达国家海外消费者的976份有效问卷,考察市场创新、技术创新和感知的企业社会责任提升产品海外形象的作用机理。研究发现,三者均是市场关系到产品海外形象的重要中介路径;消费者卷入度对市场创新这条中介路径具有调节作用。进一步研究表明:在发达国家海外市场提升产品形象,创新是比社会责任更为重要的优化路径,这一结论与新兴市场上创新与社会责任同等重要的结论截然不同;对于一个具有较高水平消费者卷入度的企业,形象提升的首选投入重点是市场创新,辅以技术创新;而当企业的消费者卷入度水平较低时,其投资重点则应侧重到市场创新上。同时需要注意的是,尽管创新优于社会责任,但感知的企业社会责任仍然是显著的、不可忽略的提升产品海外形象的重要战略因素。

Abstract: In order to improve overseas products image in developed countries, stimulate innovation or tag on corporate social responsibility (CSR), which one is more important? Based on a survey of 976 foreign customers from 26 developed countries, this empirical study exams the mechanism of innovation, social responsibility and overseas products image. We found that market-based innovation, tech-based innovation and perceived CSR mediated the relationship between market relationships and overseas products image, respectively. In addition, consumer involvement moderated the strength of the mediated relationships between market relationships and overseas products image via tech-based innovation. We also found that innovations were prior to social responsibility in improving overseas products image in developed countries, which was different from the conclusion that these two played the same important role in emerging market. Furthermore, as for the enterprises related to a low consumer involvement, the first concern for improving image should invest mostly on market-based innovation, as well as tech-based innovation as being supplementary strategy; as for the enterprises related to a high consumer involvement, the strategy should switch to market-innovation. Moreover, even though innovation was prior to social responsibility, perceived CSR still was the key benefit which could improve overseas products image.