关键词: 制造企业服务提供, 战略一致性, 社会技术能力, manufacturing service provision, strategic alignment, the socio-technical capability

Abstract: About the impact study of the manufacturing company service provision on the business performance of manufacturing companies, the existing literature emphasizes the service provision’s direct effect on firm performance. While the boundary conditions of ensuring the manufacturing companies service provision’s performance is not paid full attention. That is to say, what is the key situational variable to ensure the performance of manufacturing company. The study examined the moderating effect of strategic alignment and the socio-technical capability on the relationship between service delivery and business performance of manufacturing companies from the perspective of the manufacturing company service provision. The study found that strategic alignment and the socio-technical capability will strengthen the relationship between service delivery and business performance of manufacturing companies. Finally, the paper discussed the managerial implications on the social technology ability, and pointed out the limitation and the future direction.